Effective Date: April 1, 2025
We understand that sometimes items may not work out. We offer a comprehensive Return and Exchange Policy to ensure your satisfaction.
1. Return Process
- Returns must be made within 30 days from the date of delivery.
- The product must be in original, unused condition, with tags and packaging intact.
- To initiate a return, please contact our customer service at shop@urbanchics.shop with your order number and reason for return.
2. Exchange Process
We accept exchanges for items of equal or lesser value:
- If you wish to exchange a product for a different size, color, or style, you must do so within 30 days.
- If you select an item of higher value, you will need to pay the difference.
- Exchanges are subject to product availability.
After we inspect the returned product, we will process a replacement shipment or issue a refund, as per your request.