Effective Date: April 1, 2025
At Urban Chics, we are committed to customer satisfaction. If you are not completely happy with your purchase, we offer a comprehensive Refund Policy that ensures a hassle-free return process.
1. Refund Eligibility
To be eligible for a refund:
- The product must be returned unused, unworn, and in original condition (with tags, packaging, and accessories intact).
- Returns must be initiated within 30 days from the date of delivery.
- Proof of purchase (e.g., order number, receipt) is required to process your refund.
2. Defective or Damaged Items
If you receive a defective or damaged product due to a manufacturing fault:
- You will receive a full refund without having to return the product.
- If the defect is noticed after use, we will offer a warranty for repairs or a replacement. Please contact customer support for assistance.
3. Non-Refundable Items
The following items are non-refundable:
- Final sale or clearance items marked as non-returnable.
- Personalized or custom-made items.
- Items that have been worn, washed, or altered in any way.
- Gift cards.
4. Refund Process
Once your return is approved:
- Refunds will be issued to your original payment method.
- Refund processing takes 5-10 business days, depending on your payment provider.
- The shipping fee is non-refundable, except in cases of defective or incorrect products.
5. Return Shipping Costs
- If the return is due to a mistake on our part (e.g., incorrect or defective items), we will cover the return shipping costs.
- If you return the item for personal reasons (e.g., changing your mind), you are responsible for the return shipping costs.