Effective Date: April 1, 2025

At Urban Chics, we take your privacy seriously and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website and make a purchase. We are committed to ensuring that your personal information is secure and treated with the utmost care.

1. Information We Collect

We collect both personal and non-personal information from you when you use our website. This includes:

  • Personal Identification Information: When you create an account, place an order, or sign up for our newsletter, we collect your full name, email address, phone number, billing and shipping addresses, payment details (such as credit card information, PayPal account), and any other information you provide voluntarily. This data is necessary for processing your order, delivering products, and communicating with you.
  • Non-Personal Information: In addition to personal information, we also collect non-personal data such as your IP address, browser type, device type, location data, and browsing behavior on our website. This data helps us improve user experience, optimize our website’s performance, and track website usage.

2. How We Use Your Information

We use the information we collect for several purposes, including:

  • Order Processing: We use your personal data to process and fulfill your orders, including shipping, billing, and customer service.
  • Communication: To send you order updates, promotional offers, and personalized recommendations (with your consent). If you opt into our newsletter, we will send you regular updates about new products, sales, and events.
  • Website Improvements: To analyze how visitors use our website, improve the design, and ensure a smooth browsing experience. This includes using cookies and similar technologies to personalize your experience.
  • Security: To monitor activity on our site for fraudulent behavior and to protect your personal and payment information.
  • Legal Compliance: We may also use your information to comply with legal obligations, such as complying with regulatory requirements, resolving disputes, and enforcing agreements.

3. How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include:

  • Encryption: All sensitive data, such as payment details, are transmitted via SSL encryption (Secure Socket Layer), which secures your connection to our site.
  • PCI-DSS Compliance: We comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure that your payment details are processed securely.
  • Access Control: We limit access to your personal data to authorized personnel only who are responsible for processing your orders, handling customer service, and managing the website.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who help us run our business, such as:

  • Payment Processors: We share your payment information with third-party payment processors (e.g., PayPal, Stripe) to process your payments securely.
  • Shipping Partners: We share your shipping address with carriers (e.g., USPS, FedEx) to deliver your products.
  • Marketing Services: With your consent, we may share your information with third-party marketing platforms to send promotional emails and offers.
  • Legal Authorities: We may disclose your information to comply with the law, respond to legal requests, or protect our legal rights or the rights of others.

5. Your Data Rights

As a customer, you have the right to:

  • Access: You can request access to the personal information we hold about you, including the ability to view, update, or correct any data.
  • Deletion: You can request that we delete your personal data, subject to certain legal exceptions (e.g., if we are required to keep certain records for compliance).
  • Opt-Out of Marketing: You can opt-out of receiving marketing communications by clicking the “unsubscribe” link in our emails or by contacting us directly at shop@urbanchics.shop.
  • Data Portability: If applicable, you may request a copy of your personal data in a structured, machine-readable format.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once you delete your account, we will delete your personal information unless retention is necessary for compliance with legal obligations.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete that information as quickly as possible.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.