Effective Date: April 1, 2025
We understand that things may change, and we aim to accommodate your cancellation requests.
1. Cancellation Window
You can cancel your order within 24 hours of placing it. If the order has already been processed or shipped, cancellation may not be possible.
2. How to Cancel
To cancel an order, contact us immediately at shop@urbanchics.shop with your order number. We will attempt to cancel the order if it has not yet been processed or shipped.
3. Refund for Canceled Orders
If your order is canceled within 24 hours, you will receive a full refund to your original payment method. Refunds typically take 5-10 business days to be processed.